Cancellation & Return Policy

Appointments cancelled or rescheduled with LESS THAN 24 hours’ notice including appointments for the following day will incur a $40 fee per appointment booked. Appointments looking to reschedule their services for an alternative date may be eligible for 50% of their cancellation fee to be credited towards their next service provided the service is booked within 14 days of the original cancellation date.

Appointments looking to cancel or reschedule a same day service with more than two hours notice will incur a charge of 50% of the total services booked. Cancelled appointments that are rescheduled within 14 days can be credited half of the cancellation charges towards a future visit.

Appointments cancelled with less than a two hour notice prior to the beginning of the appointment time will incur a full charge of the services scheduled and are not eligible for a credit towards rescheduling.

We understand that the weather is sometimes unpredictable here in Upstate New York during the winter season. We do our best to keep an eye on storms as they come through and reach out to you as our guests to make sure you are still able to make it in. Please do not hesitate to reach out to us as well if you have concerns around being able to arrive safely for your appointment.

Products purchased through August Moon Spa may be returned within 14 days of purchase provided they are unopened and unused and have a physical or digital receipt. Returned products will receive credit towards alterniative products or spa services only. All sale items and gift certificates are final purchase.