|Frequently Asked Questions
Below are some frequently asked questions regarding spa etiquette and our treatments.
If you have any additional questions please do not hesitate to ask one of our knowledgable staff members.
We are always looking to make your time here as comfortable and enjoyable as possible!
We look forward to seeing you at August Moon Spa!
1. Where can I keep my personal possessions during treatments?
2. What should I wear?
3. Are group rates available?
4. Can I wear make-up to my appointment?
5. Can I have services while I’m pregnant?
6. Should I arrive early?
7. Are there medical conditions that will interfere with what service I can have?
8. Are gratuities included in the prices?
9. What is the cancellation policy?
10. Should I shave before my services?
11. What do I need to do before my waxing appointment?
12. What about eating and drinking?
13. Is there anything I should know about spa etiquette?
14. What are August Moon's Age Restrictions?
Q: Where can I keep my personal possessions during treatments?
A: La Tourelle Resort and August Moon Spa is not responsible for lost, stolen or damaged personal items. Please refrain from bringing jewelry and/or valuable items with you. Other belongings may be locked in your personal locker in our locker room.
Q: What should I wear?
A: A Japanese style yukata robe and slippers will be provided for you upon check-in.
Q: Are group rates available?
A: For groups of 8 or more; special pricing can be applied. Please contact the spa at (607) 256-2772 for more information.
Q: Can I wear make-up to my appointment?
A: Before a facial treatment your make-up will be removed for you. If you would like to wear make-up here and take it off before a massage or body treatment we can provide you with the tools to do so.
Q: Can I have services while I’m pregnant?
A: Absolutely! We do however; recommend avoiding services using aromatherapy, hot stones, or deep pressure, and would advise against the sauna and steam room.
Q: Should I arrive early?
A: Yes. Please arrive at least 15 minutes before your service time. Allow yourself enough time to change and relax. If it is your first visit to August Moon there will be a confidential medical questionnaire for you to fill out.
Q: Are there medical conditions that will interfere with what service I can have?
A: If you experience high blood pressure, have a heart condition, or have diabetes you should avoid services using heat. Those services include: hot stone massages, hydrotherapy treatments, body wraps, and waterfall treatments.
Q: Are gratuities included in the prices?
A: No, they are not. A 15-20% gratuity is customary.
Q: What is the cancellation policy?
A: We have a 24-hour cancellation policy. If an appointment is missed, cancelled, or rescheduled during that time there will be a charge to the card on file. Please call for details.
Q: Should I shave before my services?
A: For any of our scrubs, wraps, and pedicures please shave at least 24-hours before the treatment to avoid any type of discomfort during exfoliation.
Q: What do I need to do before my waxing appointment?
A: Hair needs to be grown out at least 1/4 of an inch and no shaving for at least 2 weeks prior to your appointment for the best waxing results. Avoid heat, sauna 24 hours after a wax as well as avoid sun exposure or tanning beds before & after a wax (48 hours). First time waxing? Take two ibuprofen an hour before coming in and gently exfoliate. We do not recommend waxing if you have diabetes or an autoimmune disease as the skin may be prone to lifting. Let your Aesthetician know if you have been using medication that could affect your waxing service such as (Retin-A, Accutane, Alpha or Beta Hydroxy Acids).
Q: What about eating and drinking?
A: We recommend eating light, if at all, about an hour before spa services. Drink plenty of water and avoid alcohol throughout the day.
Q: Is there anything I should know about spa etiquette?
A: We kindly ask that cell phones and pagers be turned off or silenced during your visit. Our tranquility rooms are an oasis for peace and relaxation; please keep the volume to a minimum.
Q: What are August Moon's Age Restrictions?
A: Children under the age of 14 are not permitted in the spa. Younger clients aged 14-18 are welcome to enjoy our spa services and must be accompanied by an adult throughout their visit.
We love to know how you enjoyed your time at August Moon Spa and if you have any
suggestions or observations for improvement - at La Tourelle Resort and Spa we are committed
to a cycle of continuous improvement in everything we do.
Thank you in advance for taking the time to fill in a confidential survey and drop it in the box at the entrance!